Dear Saira, 

I want people to be “positively infected” with the excellent (training) material ( I Am Mashreq Heart - High Impact

Customer Service Workshop) and therefore I have arranged a monthly poster based on the (training)

materials and have it displayed, in the DOZ. I love the material and I keep it handy at all times.

Regards

Ibrahim Abed Rabu

Manager - Insurance Department

Mashreq

  

Dear Jardine,

A big Thank You for all your invaluable support given before and during my sessions.

You are a star in our Operations Department and all your delegates will fondly remember you!

Operations and Mashreq Learning Systems appreciate your hard work and efforts in this initiative.

Warm Regards

Ishrath Aleem

Assistant Vice President-Learning and Development

 

Dear Saira,

Ramadan Kareem to you & the staff of Global!

The after effects of “I Am Mashreq Heart” - Hi Impact Customer Service Project, can be seen and felt in Operations till date.

·     There are floor activities organized

·     Theme boards with eye catching & meaningful messages for the month

·     Lunch time movie magic – reiteration of the “I Am Mashreq Heart” promise

These activities have been planned with our class champions and MLS.

Thank you again for putting together the concept and material.

 

Warm Regards from the MLS Team.

Ishrath Aleem

Assistant Vice President-Learning and Development

Ms Mahreen,

 

This is Rafia from MCB . I attended a course at MCB Staff College on 24th April 2009, I hope you remember me.  It was a great experience having you as trainer. I had the time of my life. I have also attended some other courses arranged by MCB, but yours was the most interesting and interactive session.

 

Once more,  thank you for teaching us such wonderful things, specially " positive attitude" in life and the best thig was "don't let anyone affect your mood".....

 

Thanks & Best Regards

 

Rafia Riaz –MCB Bank

Dear Mahreen,

 

How are you? Hope you are well.  Yesterday we enjoy a superb Training session with you. It was a source of great pleasure and entertainment for all of us. I really enjoy the training and acknowledge your efforts.

 

Best Regards,

  

Adnan Sharif,  MCB Bank Ltd.

Hi Saira 

I thought I would share this nice story with you.  A very talented lady in my team recently had two opportunities to move on (internally and externally) and she has turned them both down.  When I asked her why, she said that she is so happy with me as a manager that she would be crazy to leave my team.  Even though the other positions were higher paid jobs she felt that her career development was best served with me.  When I told her that I could move on at any time she said "wherever you go I'm coming with you!"

 Today she bought me a book, Robin Sharma's Leadership Wisdom.  Her message inside read: ”Dear Gary, this just comes to say thank you for everything.  You are an inspiring senior and a wonderful friend.  Wish you great success in life"

 I'm happy (and not too shy these days) to say this feedback is not in isolation and when something like this happens to me I think of you! You taught me a lot Saira and I always try to carry the message forward.

 

Just thought I would share this with you.

 Keep up the good work!

Gary Molloy – Zurich International

The recently conducted in-house seminar by Ms. Ayesha Tahir Masood, Global Management Consultants, was extremely useful for a number of reasons:

 

·         Since there is no precedent of such a training workshop / seminar being conducted for AIM’s employees before, it stands out as a first

·         Secondly AIM’s employees collectively were of the opinion that the management was keen on investing “in them” by developing their skills – and more so the seminar addressed any doubts / fears that had previously existed.

For its substance and presentation alone, as well as from a personal standpoint, the Seminar provided a different perspective to the business, and its historical references pacified most of the team members on various business counts.

 

Zain Hamidi.

I recently participated, along with my colleagues in the training, entitled Personal Development Skills, conducted by Mrs. Ayesha from Global Management Consultants. Training was arranged by our office to boost up our energy while we are facing a serious downturn /financial crisis.

 

Mrs. Ayesha knows her job. She did a wonderful, excellent job/Presentation which was full of energy , and yes it really helped us in getting out of the disaster, boost our moral towards work in a very positive way.  Feels strong enough to start hitting clients with a new energy.

 

I m feeling good & motivated after this and want our company to arrange such trainings in future.

 

M.Zeeshan Zafar

I liked everything introduced to us during the training. The 10 Steps of The Will To Win are so beneficial for us. I liked the topic The Extra Mile the most. I will also follow all 5 steps of 212 Degree, because they are so important for our work. I loved the workshop. I would like to attend more similar types of training programs.

 

 Shaima - ID Design

Thank you so much Miss Alveena, for guiding me and teaching me so many new things about Customer Service.  Your training was so different. I am now convinced that Body Language is most important in during the communication. I can now improve my personality by always remembering that it’s me who can change everything and become a star in selling.

 

Mohammed Elchal - Benetton

We’ve always found GLOBAL to be incredibly flexible in their approach, working around our needs . The team custtomized  the program for Mashreq had  a great understanding of the sector in which we operate, which is absolutely invaluable. Not to forget Jardine’s exceptional ability to relate to people at very different levels. She made things happen that showed us what a really professional trainer could do to transfer her positive attitude and skills to our entire group. Jardine was terrific.

Post workshop we’ve seen some really positive results. I’ve been so impressed with what the team has helped us to achieve that I would recommend GLOBAL to roll out a similar workshop across the bank ! GLOBAL  has a tremendous knack of being able to get right ‘under the skin’ of an organization; the team know exactly how the different departments within Operations operate and customized the workshop to keep everyone engaged . The workshop was customized fantastically for us – which fit in with our long-term operational objectives.

Not to mention Saira’s maintaining  regular contact between the workshop and the audience to check on the progress. As well as being a great sounding board, she has the ability to modify and improvise things at a short notice ! Thank you for understanding our requirements and becoming a big hit with the entire team both at the grass roots of the organisation and in Senior Management positions. 

I am personally grateful to your whole team at GLOBAL  for making this program such a big success .

Ambreen Azmat, Manager, Customer Service

Dear Jardine,

Thanks a lot for all you have shared and contributed towards us; it was really a great workshop and is bound to have a great impact in our practical life.  I admire your proper way of imparting knowledge and skills, and that too at such young age.  You seem to be rich in your experiences and know the art of keeping the group lively and vivid; it ( the training ) will really help people to improve their personal and private life.

FARUKH IQBAL – Mashreq, UAE

It was indeed the best workshop I have ever attended so far.  I still feel upbeat and motivated, and hopefully it will carry on being the case. 

SYED SAMIULLAH SHAH – Mashreq Bank, UAE

Dear Jardine,

I wanted to express my thanks for the extra effort you put towards us during the training. I appreciate your personal time to care for us and advise us.  It is people like you who make our world a better place, simply by taking the extra time it takes to ensure that all are comfortable with the content and understand as well.  I think I can safely say you were well received by all! And once again, thank you for an outstanding job!

 Khalid Iftikhar - Manager, Overseas Trade – FTC – Mashreq, UAE

·         Thank you for these most inspiring two days of our lives.

·         This program was able to change some of my deep rooted beliefs and showed me the correct path ( to overcome them ).

·         The material of this program addresses real issues in life, unlike other programs I’ve attended so far.

·         Thank you so much for interacting and providing us the valuable training.  It was very effective and we hope to carry out all that we learnt in throughout our lives.

·         It was the best training ever attended and experienced by me, it is probably because of your facilitation.  Hope to attend such training programs in near future also.

·         I really appreciate your talents and your skills. I'd love to see you in another training.

Multiple Quotes from Mashreq Bank.

Hi Saira,

Pleasure has been all ours. What was a stepping stone has now turned more credible towards building better camaraderie, confidence and enthusiasm from front-line staff on the one hand while on the other it has encouraged transparency, management relationship, recognition and additional premium training established especially to hone the champions highlighted by your teams.

Not to mention a renewed emphasis on training in 2009 and therefore a better budget, KPIs included within Airport Managers & Duty Managers yearly objectives and of course compulsory leadership programmes for managers and duty managers with measures to assess their deliveries!

So in short…I should thank! Like I said before…it’s only a start! We might be talking again before you know it!

Kind regards.

Koshy Joseph – Etihad Airways, UAE

Dear Alveena,

You guys will always have a place in my heart. When I got the job at Etihad, I was wondering what will I do now : I have the job of my dreams but I’m going to be away from my family, I’m going to be lonely and to top that up I was told that I have to go through training which made me feel, it’s going to be boring. However, you guys not only made me feel lively, enthusiastic and learn to apply all the seven EY attributes, but most importantly you guys made me feel loved, cared for, appreciated....made me feel like a part of a family. I can’t thank you enough for that.

Regards

Brendan Clarke, Etihad Airways, UAE

Dear Saira,

WOW, that slide show was loaded with information! You have incorporated the Six Seconds material and integrated it into your own wealth of knowledge. I would have loved to hear your presentation as I am sure that you embellished it with your own experience. Your slides are very creative, colorful and engaging. You truly have an eye for color as we all experienced through your photos during our week together.

You are a delightful member of our Certification group and I look forward to more news of how you are introducing EQ to your clients and colleagues. I know that you will take this information and share it fully with everyone. You have such a fine way of communicating clearly to others in a group format. I wish you the best and please keep in touch!

Sincerely,

Marilynn Jorgensen, 6 Seconds, USA

Hey Saira!,

I absolutely loved your presentation!

What a fresh twist to the content...I dare say you made it more emotional by your use of heartwarming photographs (no surprise there), candid and easy to understand examples, quizzes, tools (e.g. kicking the approval habit) and best of all you blended it with your own work i.e., leadership development, in a clear, concise and compelling way.  It’s awesome how you used power point features to present your message in a fun and engaging way.  Thanks a lot Saira, I thoroughly enjoyed it. 

Devsonia Dhaliwal – 6 Seconds, Malaysia

Dear Saira,

I am fine thank you and hope you are doing well. It will be my pleasure to give feedback on training sessions conducted by Global for ORIX. I recently visited Uzbekistan where I made presentation on Potential of Leasing in Pakistan. I planned first couple of minutes in advance learning from the training conducted by you and was able to capture the attention of audience. The rest of presentation after that went very smoothly.

Best regards,

Teizoon Kisat – Managing Director, Orix Leasing, Pakistan